Manage your IT with three clicks

Key Points

• Keep on top of service tickets with 3 clicks from your desktop
• Easily add comments, fast-track a ticket or add a new ticket once you get there
• Use our iPhone or iPad application if you are away from your desk
• No account names or passwords or portals to remember.
• Want a quick analysis of IT spending -  3 clicks from your desktop
• Easily find and print any invoice – once you get there

Keep on top of service tickets

One of the key frustrations for managing Information Technology is keeping up to date on service issues. Service tickets can take many different paths – some over in minutes and others that last for weeks and involve review and further planning.

At Lancom we think you should be able to keep on top of service tickets without drowning in details. We think you should be able to do this without having to remember account names, passwords, and portal web addresses – we should know who you are

Three clicks from your desktop brings you to this screen where you can choose to see:

1. Your own tickets
2. All open tickets for the company
3. All open and closed tickets for the company over a date range.

Each ticket has a timeline to give you an instant feel for the progress of the ticket and detail below.

Get your own staff on the system

You may employ your own specialist IT staff and want to manage them with the same ease.
LANcom can integrate them in the system so that your staff and their work appears in all these tools.
We can pass tickets back and forward with your staff.
All technical staff should fill timesheets and LANcom can easily do this for you.

Spending Analysis

At Lancom we think it should be easy for you to review the money you are spending on IT. With three clicks from your desktop you can get to this screen.

From here you can easily find and print invoices

You can easily tag an invoice for discussion at the next monthly meeting if you want future review.